Returns and Exchanges
Not quite the right squish? We are here to help.
Can I return a squishy?
Yes. Please contact us within seven days of receiving your order if something is not right. We strongly recommend recording a quick video while opening your sealed parcel and keeping the original packaging. This helps us resolve damaged, missing or incorrect items as quickly and fairly as possible. If you do not have an unboxing video, please still contact us so we can assist you.
What if my squishy arrives damaged?
Message us straight away with a photo and we will make it right with a replacement or refund. Your happiness is the whole point.
How do I start a return?
Message us on WhatsApp with your order number and we will guide you through it.